Refund Policy

Effective Date: 1 October 2025

Cancellation Before Shipment

Orders for regular in-stock items may be cancelled before shipment has been arranged by our fulfilment team.

Once shipment has been arranged, the order cannot be cancelled, returned or refunded due to change of mind, incorrect selection or no longer being required.

Special-order and custom-made items cannot be cancelled once the order has been confirmed.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us via WhatsApp with your order details and proof of purchase.

These cases will be assessed according to our Warranty & Return Policy .

Where a refund is approved after assessment, it will be processed according to the refund procedure below.

Refund Processing

Approved refunds will normally be processed within 7–14 working days.

Refunds will be made to the original payment method, where applicable. The time required for the refunded amount to appear may vary depending on your bank, card issuer or payment provider.

For installment or Buy Now, Pay Later payments, applicable non-refundable fees charged by the payment provider may be deducted from the refund amount.

Marketplace & Reseller Purchases

Purchases made through Lazada, Shopee or TikTok are subject to the applicable platform's return and refund process.

For purchases from other authorized resellers, please contact the seller directly.

Late or Missing Refunds

If an approved refund has not appeared after the expected processing period, please check with your bank, card issuer or payment provider first.

If you still require assistance, please contact us via WhatsApp .