Warranty & Return Policy
Returns
Returns are only accepted with prior approval from us.
Returned products must be unused, uninstalled and in good condition, with the original packaging, accessories and proof of purchase.
Once a product has been installed or used, it cannot be returned as an unused item. If you believe the product is defective, please submit a warranty claim instead.
Returns made without prior approval may not be accepted.
Warranty Claims
If a product develops a fault after installation or use, please contact us via WhatsApp to submit a warranty claim.
Please provide your proof of purchase, product details and a description of the issue. Photos, videos or other supporting information may be requested to assist with the assessment.
Warranty coverage and the available remedy may vary depending on the product, brand, manufacturer and nature of the issue.
Where applicable, the product may need to be inspected or submitted to the manufacturer or supplier for warranty assessment.
What May Not Be Covered
Warranty claims may not apply where the problem results from:
- Incorrect installation.
- Misuse or improper handling.
- Modification of the product.
- Accident or external damage.
- Damage caused by the customer.
- Normal wear and tear, where applicable.
Final warranty eligibility will depend on the applicable product or manufacturer's warranty terms and the outcome of the assessment.
Return Shipping
Approved returns must be securely packaged, preferably using the original shipping packaging where available.
Please use a trackable delivery service when returning a product. We cannot be responsible for return parcels that are lost before they are received by us.
For warranty claims, all shipping costs to and from us are the responsibility of the customer, including the cost of sending the product to us and returning the product to the customer after assessment, repair or replacement.
Shipping arrangements for products that were incorrectly supplied or damaged during delivery will be handled separately based on the circumstances.
Approved Refunds
Where a return or warranty claim results in an approved refund, the refund will be handled according to our Refund Policy .
Contact Us
For return, warranty or after-sales assistance, please contact us via WhatsApp .